Thank you for shopping at chu.lk. We value your satisfaction and strive to provide the best shopping experience. However, due to the nature of our products, certain conditions apply to returns and refunds.
We accept returns only within 1 day of delivery. You must inform us within 24 hours of receiving your package.
To be eligible, the item must be unused, unopened, and in its original sealed packaging. We do not accept opened or used items, as we deal with hygienic products like diapers and mother-care items.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be made to your original payment method. Shipping charges are non-refundable.
Please Note: Change of mind is not an acceptable reason for a refund or exchange.
If you need a different size or product, please contact our team within 1 day of receiving your order. Items must be unopened and sealed.
Opened or used diapers and mother-care items
Gift cards
Personalized or custom orders
Perishable goods
Digital or downloadable items
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item). In such cases, we will provide a prepaid label.
Refunds and exchanges will be processed within 5–7 business days after we receive the returned item.
If you have questions, please contact our support team via WhatsApp at 075 412 5 429 or visit https://chu.lk.
At chu.lk, your privacy is important to us. This policy explains how we collect, use, and protect your information when you shop with us.
Name, contact info, and address provided during checkout
Payment info (handled securely via third-party gateways)
Browsing behavior through cookies and similar tools
To process and deliver your orders
To provide customer service
To improve your shopping experience
To prevent fraud or misuse
We do not sell or share your information with third parties, except:
Trusted service providers for delivery and payment processing
Legal authorities, if required by law
We use industry-standard security practices. However, no method is 100% secure, and we cannot guarantee absolute protection.
We use cookies to improve site performance. You can control this through your browser settings.
This policy may be updated. Please check back periodically.
For questions or requests, contact us via https://chu.lk or WhatsApp at 075 412 5 429.
Welcome to chu.lk. By using our website, you agree to the terms below. Please read them carefully.
You must be 18 years or older to make purchases. You are responsible for keeping your account details secure and providing accurate information.
We try to ensure all product details and prices are accurate. However, errors may occur. Prices may change without notice.
By placing an order, you agree to:
Provide accurate delivery and payment details
Pay the full price including delivery fees
Allow us to cancel or refuse orders due to stock issues, errors, or fraud suspicions
Delivery times are estimates
Delays may occur due to courier services or other factors
Refer to our Refund Policy
Products must be returned within 1 day, sealed and unused
No returns for opened, used, or hygiene-related products
Change of mind is not a valid reason for returns or refunds
All content on chu.lk is our property. Do not reuse, copy, or modify without our permission.
We are not liable for indirect or consequential damages arising from use of our site or products.
We may update these terms without prior notice.
For inquiries, reach out via https://chu.lk or WhatsApp: 075 412 5 457/ 0382250502
