How can we help?

How do I place an order online?

Find a product, tap the cart button, then open your cart and choose “Continue to checkout”. Enter your delivery details, pick cash on delivery or card, and place the order. You will get an order number by email.

Why does my order say “Waiting for confirmation”?

We check every cash-on-delivery order before we pack it, and we may call you to confirm. Once checked, it changes to “Confirmed”.

Do I need an account to order?

An account lets you save addresses, see all your orders and keep a wishlist. Create one in under a minute from the Log in page.

How can I track my order?

Open the Track order page and enter your order number and the email you used at checkout. If you have an account, every order is listed in My orders.

Can I cancel an order?

Yes, while it shows “Waiting for confirmation” or “Confirmed” you can cancel it from My orders. After that, please call us on 072 508 6953.

Where do you deliver?

We deliver island-wide across Sri Lanka.

How much is delivery?

Delivery is based on the weight of your order: Rs 425 for the first kilogram and Rs 100 for each extra kilogram. You see the exact amount at checkout before you pay.

How can I pay?

Pay in cash when your order arrives, or pay online by card (Visa, Mastercard and more) through secure PayHere checkout.

What if an item arrives damaged or wrong?

Contact us within 24 hours of delivery. Items must be unused and in their original packaging. See our terms & conditions for details.

How long do refunds take?

If we cannot fulfil an order, refunds are processed in 7–10 business days to the original payment method.

What products does chu.lk offer?

Three groups for the whole family: Baby Care (baby and adult diapers, feeding, bath, baby gear and toys), Home & Kitchen (kitchenware, furniture and home needs) and Lifestyle (clothing, mom and adult care, school supplies and treats).

Where are your stores?

We have three branches in Panadura: the Hospital Branch near Panadura Base Hospital, the Panadura Town Branch on Market Road, and the Wakada Branch on Horana Road.

What are your opening hours?

The Hospital Branch is open every day from 8:30 AM to 8:30 PM. The Town and Wakada branches are open 8:30 AM – 7:00 PM Monday to Saturday and 9:00 AM – 2:00 PM on Sunday.

Can you recommend products?

Yes. Our staff are happy to help you choose safe and suitable products. Ask in store, call us or message us on WhatsApp.

How can I contact chu.lk?

Call 072 508 6953, email [email protected], message us on WhatsApp, or use the form on our Contact page.